Driving Customer Relationship and Loyalty
Social Media is getting bigger than ever before! Leading research studies show that socially engaged customers spend 30% more. With apt and strategic social engagement solutions, Social Engagement is fast becoming the future of customer relationship. Are you harnessing the power of Social Media?
Today’s consumers have become so familiar with online social networking communities that it is often their preferred communication platform. As social networks grow at staggering pace, businesses of all sizes need to embrace innovative and differentiated social media listening services to build long-lasting relationship with the socially connected millennials.
Whether it’s delivering a personalized customer experience or monitoring social media channels for brand identity management & customer analytics, sakalas helps marketers be nimble. Our Social Engagement solutions helps enterprises proactively connect with customers, prospects and other stake holders. The solution delivers accurate social insights about the brand, products, and services. Our Social Media Listening Services can boost revenue by improving customer relationship and promoting brand loyalty and advocacy like never before.
Social Engagement - Our Services
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Social Media Listening
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Social Media Analytics
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Social Media Advocacy
Focuses on the individual posts and mentions of specific keywords on online platforms like the social media sites, news sites, blogs, and forums etc. We help enterprises quickly distinguish, discover, and engage with the customers utilizing best in class social media monitoring tools.
Stay up to date with public opinion of your brand in the online space –positive or negative. Using Natural Language Processing, text analysis, computational linguistics, automated analysis and manual analysis of posts, we provide multidimensional view of the customer conversations with real time data insights. We integrate data from multiple sources and help enterprises build, assemble and customize intuitive visual dashboards. Our solution also provides advanced predictive and prescriptive analytics.
Transform your social media followers into social media ambassadors. Our solution for social advocacy helps achieve the desired brand identity by leveraging the presence of brand ambassadors and actively engaging with them. The solution tracks and reports effectiveness of social campaigns.